Solutions

MyCommV App Suite

Field Workforce Portal

Stay on track while on the move – Everything your technicians need to quickly complete their daily jobs..travel, provision, work, and close all at your fingertips. All your tools mobilized. Enhanced capabilities for Field Supervisors to manage their field workforce effectively and quickly with a supervisory view to track their team.

MyCommV App Suite

Sales Team Portal

Go where the leads are – Efficiently identify, track and manage prospects and close opportunities from the road. Enhanced capabilities for Sales Managers to manage their sales operations effectively and quickly providing the ability to review tasks, quota information, and related sales information for themselves or anyone on their team.

MyCommV App Suite

Customer Portal

Today’s communication service extends past closing hours. Meeting the needs of your customers and subscribers—whether they are families, small businesses or otherwise—means providing 24×7 access to web portals that are user-friendly and pain-free.

CommSoft’s MyCommV Customer Portal provides you with the tools to extend customer service to subscribers through the web with EBPP, Self Signup, and Web Self Care through a custom-branded web portal.

MyCommV App Suite

CSR Portal

Maximize Customer Engagements with MyCommV’s CSR Portal by providing the CSR with immediate access to key customer information, and “To Do’s”. CSRs will immediately know the kind of customer they are dealing with from the  informative icons that display Customer Value & Churn Potential. Then the Quick Action buttons will allow them to rapidly respond to customer requests such as, installing new services, making payments, creating trouble tickets, and many more.

Furthermore, a consolidated Inquiry and Super Search of information allows for swift diagnosis of customer issues and answers to inquiries. Notifications and trouble maps can also help detect nearby network outages, planned maintenance, and other various alerts.  

iCommVergence

Next generation OSS/BSS

Billing can be a complex process that requires careful attention-to-detail and demands top quality service.  With iCommVergence, you can effectively provide billing for all of today’s current telecommunications services and stay prepared for tomorrow’s challenges. This automated solution can help you send bills out on time, typically requiring less resources and time than you spend today.

CommForce

Dispatch

If your dispatchers had an integrated view of all resources, existing call statuses, and a real-time window into the daily operations of your business, they would have the means to deliver superior service to your customers in every encounter.

CommForce provides several advantages to dispatch and service technicians to improve customer service through remote access and providing a complete view of all available support technicians. Specifically, management or dispatch can optimize routes and reduce travel time with automated geo-mapping. They can also track technician status and progress.

Unified Communications

Communications hub

An innovative communication “hub” within iCommVergence that can send, track and manage the varying types of communications that flow out of the system.

Working within iCommVergence, automatic communication can be configured as well as “on-demand” communications based on need. These communications can be sent internally (intra-company) or externally (outside the company).

CommBI

Business Intelligence

Being able to gain key metrics and KPIs from your customer and service data is the next step in the data mining process. CommBI empowers users to generate their own graphical reports in the form of dashboards, chart layouts, and filters, with powerful drill-down capabilities. What’s more, CommBI is not only integrated to iCommVergence, but it can also work with your other key systems.

VTC

Essential Tool-kit

When it comes to providing flow through provisioning and auditing capabilities, VTC is the central hub from iCommVergence into (and out of) any disparate system. Specifically, VTC can link to any other system regardless of the type or source location.

With VTC, users can attain real-time service activation and automation of video, voice, wireless and VoIP. Moreover, the system is modular and intuitive to revenue generation and revenue assurance capabilities

Financials & Inventory

Financial system

CommSoft’s Financial System enables you to maintain separate financial information for multiple companies and/or subsidiaries in multiple locations while maintaining FCC and Part 32 compliance. CommSoft’s Inventory System provides the ability to monitor transaction activity, purchases, adjustments, sales and returns, work orders and projects to specific general ledge accounts.

CABS

Billing

Carrier network access billing is a vital source of revenue. CommSoft’s access billing software ensures that this critical revenue stream is captured and billed for in an accurate and timely manner.

Working with iCommVergence or other billing systems, CommSoft’s Carrier Access Billing System (CABS) enables you to bill for network access and services accurately and conveniently. CABS is a user-friendly system that provides data collection/exchange, customer service management, switched access, special access, auditing, trending and report functionality.